Termini e condizioni del servizio

§ 1. General provisions

  1. The online shop available at velurna.pl (the “Shop”) operates under the name Velurna, ul. Szkolna 2, 16-400 Suwałki, Poland, e-mail: joht894@gmail.com (the “Seller”).
  2. These Terms set out the rules for placing orders, payment, delivery, returns and complaints.
  3. To use the Shop you need a device with internet access, an up-to-date web browser and an e-mail address.

§ 2. Definitions

  • Customer: a person placing an order in the Shop.
  • Consumer: a natural person buying for purposes unrelated to their business or profession.
  • Product: goods presented in the Shop.

§ 3. Orders

  1. Product information in the Shop is an invitation to conclude a contract.
  2. To place an order, add the product to the cart, enter your delivery details, choose a payment method and click the button confirming the order with an obligation to pay.
  3. The contract is concluded when the Customer receives the order confirmation e-mail.

§ 4. Prices and payment

  1. Prices in the Shop are final prices including VAT. For deliveries outside Poland, prices are shown in your local currency (converted from PLN). The delivery cost is shown before the order is placed.
  2. For deliveries to EU countries, VAT is included in the price, so no additional VAT charges apply on delivery.
  3. Available payment methods are shown at checkout before the order is placed, including payment cards (Visa, Mastercard), Klarna and BLIK (Poland only).
  4. Whenever a price reduction is announced, the Shop states the lowest price from the 30 days before the reduction.

§ 5. Delivery

  1. Delivery is made to the address given in the order. The Shop delivers to Poland and other European Union countries.
  2. Delivery to Poland usually takes 5–10 business days and to other EU countries usually 10–20 business days.
  3. Courier delivery within Poland costs PLN 9.99; delivery to other EU countries costs PLN 20 (shown in your local currency at checkout).

§ 6. Right of withdrawal (returns)

  1. A Consumer may withdraw from the contract without giving any reason within 30 days of receiving the product. This is longer than the statutory 14 days.
  2. To withdraw, send a statement to joht894@gmail.com.
  3. The product must be returned to: Velurna, ul. Szkolna 2, 16-400 Suwałki, Poland, within 14 days of submitting the statement.
  4. The Seller refunds all payments, including the cost of the cheapest delivery offered, without undue delay and no later than 14 days after receiving the statement, using the same payment method. The Seller may withhold the refund until the product or proof of its return has been received.
  5. The direct cost of returning the product is borne by the Consumer.
  6. The returned product should be in intact condition: complete, clean, undamaged, without signs of use (e.g. dirt, abrasions, tears), preferably in its original packaging, and properly protected for transport.
  7. The Consumer may examine and try the product at home, as they would in a shop.
  8. The Consumer is liable for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.
  9. The rights in this section also apply to a natural person concluding a contract directly related to their business activity where the contract is not of a professional nature for them.

§ 7. Complaints (lack of conformity)

  1. The Seller is liable to the Consumer for any lack of conformity of the product with the contract that existed at the time of delivery and becomes apparent within 2 years.
  2. Send complaints to joht894@gmail.com. Please give your order number, a description of the problem and your request (repair, replacement, price reduction or withdrawal from the contract), ideally with a photo.
  3. The Seller responds to complaints within 14 days. If no response is given within this period, the complaint is deemed accepted.

§ 8. Product reviews

  1. Reviews published in the Shop come from people who have used the product. Some of them are people close to the Seller who tested the product before sales started. Not all reviews are verified purchases in the Shop.
  2. The Seller does not publish false reviews, does not commission them and does not change their content, except for correcting typos. Both positive and negative reviews are published.
  3. Reviews are published with the author's first name, the first letter of their surname and their town, with their consent.

§ 9. Personal data The processing of personal data is described in the Privacy Policy.

§ 10. Out-of-court dispute resolution Consumers in Poland may use the help of the municipal or district consumer ombudsman or the Trade Inspection. Consumers from other EU countries may contact the European Consumer Centre in their country.

§ 11. Final provisions

  1. Matters not covered by these Terms are governed by Polish law, in particular the Civil Code and the Consumer Rights Act. This does not deprive Consumers of the protection afforded to them by the mandatory provisions of the law of their country of residence.
  2. These Terms do not limit any Consumer rights under the law.
  3. These Terms take effect on the day they are published in the Shop.